Essential Roles, Unmet Needs: Investing in Frontline Employees to Harness Untapped Potential

Across industries, employers are falling short of meeting frontline employees’ basic need for fair compensation and benefits, high-quality workplace communication, and work-life balance.

Today, only 39 percent of frontline employees state they are very satisfied with their current state of mental wellbeing at work. Meanwhile, turnover rates continue to rise. The time to act is now.

The Essential Roles, Unmet Needs: Investing in Frontline Employees to Harness Untapped Potential playbook—created by Economist Impact and sponsored by Microsoft—takes an in-depth look at the gap between frontline employees’ expectations and their daily reality.

Download the playbook to explore:

• Key insights gathered during a survey of frontline employees’ job satisfaction and expectations.
• Specific guidance around strengthening compensation, workplace health and safety, and training and development.
• Recommendations for improving the quality of workplace communication to build trust, improve collaboration, and increase retention.
• Immediate actions you can take to improve the overall motivation and mental wellbeing of frontline employees.